Terms and Conditions for Man With Van Hadley Wood

These Terms and Conditions set out the basis on which Man With Van Hadley Wood provides domestic and commercial transport, loading, unloading, and related moving services. By making a booking, you agree to these terms, which are designed to protect both you and our team and to make the service as clear and efficient as possible. In these terms, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer or the person acting on behalf of the customer.

These terms apply to all services arranged through our booking process, whether the work involves a single-item collection, house removal, office relocation, furniture transport, or a similar man and van Hadley Wood service. Please read the full document carefully before confirming any booking. If you ask us to proceed, you confirm that you have read, understood, and accepted these terms.

We may update these terms from time to time to reflect changes in our service, legal obligations, or operational requirements. The version in force at the time of your booking will normally apply to that booking. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

Bookings for our man with van service are usually made after we have received details about the items to be moved, the collection and delivery locations, access conditions, and the preferred date and time. A booking is not confirmed until we have accepted it and, where required, received the agreed deposit or full payment. Any quote provided before confirmation is based on the information supplied by you and may be adjusted if the job details change.

When requesting a quote, you must give accurate and complete information. This includes, where relevant, the number and size of items, the presence of stairs, lift access, parking restrictions, loading distances, and any special handling requirements. If the actual service differs significantly from the information provided, we may revise the price, change the vehicle or staffing plan, or, where necessary, decline to proceed.

We reserve the right to refuse or cancel a booking if, in our reasonable opinion, the job would be unsafe, unlawful, impractical, or materially different from what was originally agreed. Examples include hazardous goods, excessive weight beyond safe lifting limits, or access arrangements that create unacceptable risk. You are responsible for ensuring that the items are ready for transport at the agreed time.

2. Payments and Charges

Unless otherwise agreed in writing, charges for Man With Van Hadley Wood services are based on the quoted rate, the time required, the number of operatives, the size of the vehicle, mileage, waiting time, and any additional work requested on the day. Additional charges may apply if the job exceeds the original scope, if access is delayed, or if extra trips are required because items were not disclosed at the time of booking.

Payment terms will be confirmed at the point of booking. Depending on the nature of the work, we may require a deposit to secure the appointment, with the balance payable on completion. For some bookings, full payment may be required in advance. Unless agreed otherwise, all payments must be made in cleared funds by the method specified at booking. We are not obliged to begin or continue the service until any required payment has been made.

If payment is not made on time, we may pause the service, recover reasonable collection costs, and charge interest on overdue sums where permitted by law. You must also reimburse any bank charges, failed payment fees, or administrative costs incurred because of a failed or reversed payment. Any dispute about an invoice must be raised promptly and in good faith, but you must still pay any undisputed amount by the due date.

3. Cancellations, Rescheduling, and Delays

You may cancel or rearrange a booking, but the amount refundable will depend on how much notice you give and whether any work has already been undertaken. If you cancel at short notice, we may retain part or all of the fee to cover allocated vehicle time, staffing, fuel, administration, and lost opportunity. In some cases, especially where a same-day cancellation occurs after dispatch, the full charge may remain payable.

If you need to change the date or time, we will try to accommodate the request where reasonably possible, but we cannot guarantee availability. Any rescheduled booking may be subject to a revised rate if costs or staffing requirements have changed. We may also cancel or postpone the appointment if conditions are unsafe, if access is blocked, if severe weather affects travel, or if a vehicle breakdown or other event beyond our control makes performance impracticable.

We are not responsible for delays caused by traffic, road closures, parking restrictions, adverse weather, border checks, loading delays, or your failure to have items ready at the agreed time. If we are delayed, we will use reasonable efforts to keep you informed and to complete the job within a reasonable period. However, we do not guarantee exact arrival or completion times unless a written guarantee has been expressly agreed.

4. Customer Responsibilities

As the customer, you must ensure that the items to be moved are lawful to transport, properly packed, and suitable for handling by a man with van service. Fragile items should be protected with appropriate packaging, and valuables, cash, jewellery, passports, and sensitive documents should not be included unless you have specifically agreed this with us in advance. You remain responsible for personal data, confidential materials, and prohibited goods at all times.

You must provide safe and reasonable access to both collection and delivery premises. This includes arranging parking where needed, obtaining any necessary permissions, warning us of stairs, narrow entrances, low ceilings, weak flooring, or difficult carrying routes, and ensuring that premises are safe to enter. If access is not available or conditions are unsafe, we may wait for a reasonable period, reattempt later, or treat the job as cancelled at your cost.

You warrant that all information supplied is accurate and that you are authorised to arrange the move. If you are acting for someone else, you confirm that you have their authority to accept these terms. You are also responsible for ensuring that all items are correctly claimed by the intended recipient at delivery and that any unloading instructions are clear and lawful.

5. Liability and Damage

We will take reasonable care when handling your belongings, but our liability is limited to the extent permitted by UK law. We are not liable for loss or damage arising from insufficient packaging, pre-existing damage, concealed defects, items left unsecured, or the inherent fragility of certain goods. It is your responsibility to make sure items are properly prepared for transport unless we have expressly agreed to pack them.

Where loss or damage is caused directly by our proven negligence, our responsibility will be limited to the fair replacement value or repair cost of the affected item, subject to any agreed caps, exclusions, or insurance arrangements. We will not be liable for indirect, special, or consequential losses, including loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is prohibited by law.

Any claim for damage or missing items must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should retain the items and packaging where possible so that the issue can be assessed. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

6. Insurance and Risk

We maintain insurance cover appropriate to the type of work we carry out, but insurance does not remove your duty to prepare and disclose items properly. Certain goods may be excluded from cover or subject to special conditions, including antiques, artwork, electronics, delicate glass, or high-value possessions. If you have items of exceptional value, you should tell us in advance and consider arranging additional cover if necessary.

Risk in the goods normally passes to you once the delivery has been completed and the items have been unloaded at the agreed location. If you ask us to leave items in a particular place, unattended, or outside a premises, this is done at your risk unless we agree otherwise in writing. We are not liable for theft or damage occurring after completion of the service where the goods have been left as instructed.

If you want to claim under any available cover, you may need to supply supporting evidence such as photos, purchase details, or proof of value. Any insurance process will be subject to the insurer’s own terms and conditions. Nothing in these terms guarantees that every item is covered, and you should not rely on verbal assurances that conflict with written terms.

7. Waste Regulations and Prohibited Items

Our van and man service may not be used to dispose of waste unlawfully. We comply with UK waste regulations and expect you to do the same. If a booking includes removal of unwanted items, you must clearly state whether the items are for relocation, donation, recycling, or lawful disposal. We may ask for further details or refuse items that cannot be handled safely or lawfully.

You must not ask us to transport hazardous waste, asbestos, chemicals, gas cylinders, oils, paint, clinical waste, or any other regulated materials unless we have expressly agreed this in writing and are legally permitted to carry them. We also do not accept stolen goods, counterfeit goods, controlled substances, or any items the transport of which would be unlawful. If prohibited items are discovered, we may stop the job immediately and notify the relevant authorities where appropriate.

Where waste removal forms part of the service, you remain responsible for declaring the nature of the waste and for ensuring that it is presented in a lawful and safe manner. You may be required to provide evidence of ownership or evidence that the waste was generated by you. We are not responsible for incorrect waste classification caused by incomplete or misleading information supplied by you.

8. Service Performance and Access

We will provide the service with reasonable care and skill and in accordance with the agreed scope. However, if the work becomes significantly more complex than described, we may revise the estimate or request that you approve extra charges before continuing. A delay in obtaining your approval may affect timing and completion, and we are not responsible for any resulting inconvenience where the need for approval arises from changed circumstances or undisclosed details.

If we are unable to complete the work because of access problems, inaccurate instructions, unsafe conditions, or your failure to cooperate, you may still be charged for the time, fuel, and resources already committed. This includes situations where parking is unavailable, lifting equipment is not permitted, or the destination refuses delivery. We will always try to act reasonably, but we are not obliged to perform work that would place our team or your property at unreasonable risk.

Occasionally, part of a job may need to be subcontracted or assisted by another suitable operator in order to meet demand or operational needs. Any subcontractor will be engaged on appropriate terms, and our responsibilities under these Terms and Conditions will remain subject to the same legal limits. We will remain the point of responsibility for the service unless stated otherwise in writing.

9. Complaints and Dispute Resolution

If you are unhappy with any aspect of the service, you should notify us as soon as possible so the matter can be reviewed. We may ask for photographs, written details, or other evidence to help us investigate. Complaints made long after the event may be harder to assess, especially where items have been moved on, repaired, or disposed of by another party.

We will aim to resolve disputes fairly and promptly. Where appropriate, we may offer a repair, a partial refund, or another reasonable remedy in line with our obligations and the facts of the case. Nothing in this section prevents either party from seeking legal advice or pursuing a claim through the courts if a dispute cannot be resolved informally.

To the fullest extent permitted by law, any claim against us must be brought within a reasonable period after the event giving rise to the claim. This is intended to allow evidence to be preserved and to support a fair review. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another competent court. If any issue is not covered expressly here, it will be interpreted in a way that is consistent with applicable UK law and fair commercial practice.

This legal page is intended to provide a clear framework for use of our Man With Van Hadley Wood services and should be read together with any written quotation, invoice, or booking confirmation. In the event of conflict between these terms and any specific written agreement, the written agreement will take priority to the extent of the inconsistency.

By proceeding with a booking, you acknowledge that the service is provided on the basis of these terms and that you are responsible for ensuring all instructions, access arrangements, and item details are correct. We recommend that you keep a copy of this document for your records.