Man with Van Hadley Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hadley Wood provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Hadley Wood, the provider of removal and associated services.

1.2 "Customer" means any individual or business that books or uses the Company’s services.

1.3 "Services" means any transport, removal, loading, unloading, packing, storage, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or other property handled, moved, or stored by the Company in connection with the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Service Scope

2.1 The Company offers man and van services, including local removals, collections, deliveries, and small-scale moves. The specific Services to be provided will be as described in the quotation or booking confirmation.

2.2 Unless otherwise agreed in writing, the Company does not provide professional disconnection or reconnection of appliances, plumbing, electrical work, or specialist installations.

2.3 The Company may refuse to transport items that, in its reasonable opinion, present a risk to health, safety, property, or compliance with law, including hazardous materials, illegal goods, and items restricted under waste regulations.

3. Booking Process

3.1 Bookings can be made through the Company’s accepted communication methods as advertised from time to time. A booking is not confirmed until the Company has issued a written or electronic confirmation.

3.2 The Customer is responsible for providing accurate information when requesting a quotation or making a booking, including but not limited to:

(a) Full collection and delivery addresses.

(b) Details of access issues such as stairs, lifts, parking restrictions, or distance from vehicle to property.

(d) Any special handling requirements, fragile items, or high-value Goods.

3.3 Quotations are based on the information provided by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes prior to or on the day of the move.

3.4 Any quotation is valid for a limited period specified by the Company or, if not specified, for 30 days from the date of issue, provided that the requested service date remains available.

4. Access, Parking and Customer Obligations

4.1 The Customer must ensure that suitable parking for the Company’s vehicle is available at both the collection and delivery addresses. Any parking charges, permits, or fines incurred due to insufficient arrangements by the Customer may be added to the final invoice.

4.2 The Customer must ensure that the premises are safe and accessible, with clear pathways for removal of Goods. The Company is not responsible for delays or inability to complete the service where access is restricted or unsafe.

4.3 The Customer is responsible for:

(a) Packing Goods safely and securely unless packing services have been specifically agreed.

(b) Removing and securing any personal documents, money, jewellery, and other valuables.

4.4 If the Company’s staff are required to wait due to the Customer not being ready, additional waiting time charges may apply as set out in the quotation or standard tariff.

5. Payments and Charges

5.1 The Company will provide either a fixed-price quotation or an hourly rate, as agreed with the Customer. Any estimate given on an hourly basis is not a fixed quote and may vary depending on the actual time taken.

5.2 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be specified at the time of booking. Deposits are generally non-refundable, subject to the cancellation provisions in these Terms and Conditions.

5.3 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services on the same day.

5.4 The Company accepts payment methods as communicated to the Customer. The Company reserves the right to refuse to commence or continue with the Services if payment terms have not been met.

5.5 Additional charges may apply for:

(a) Extra time beyond the agreed service period.

(b) Additional labour where the Customer requests or requires extra staff.

(d) Parking fees, toll charges, congestion charges, and similar expenses incurred while performing the Services.

5.6 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate applicable to commercial debts and may withhold Goods or cease providing Services until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company using the same communication methods through which the booking was made, subject to the provisions below.

6.2 If the Customer cancels more than 7 days before the agreed service date, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs.

6.3 If the Customer cancels within 7 days but more than 48 hours before the agreed service date, the Company reserves the right to retain any deposit paid.

6.4 If the Customer cancels within 48 hours of the agreed service date, the Company may charge up to 75 percent of the quoted price to cover loss of work and allocated resources.

6.5 If the Customer cancels on the day of the move or once the Company’s staff and vehicle have arrived at the collection address, the Company may charge up to 100 percent of the quoted price.

6.6 The Company will make reasonable efforts to accommodate requested changes in date, time, or scope of the Services, but such changes are subject to availability and may result in revised charges.

6.7 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will seek to rearrange the service or refund any deposit paid, and this shall be the extent of the Company’s liability.

7. Customer’s Goods and Packing

7.1 Unless the Company has agreed to provide packing services, the Customer is responsible for packing and protecting Goods so that they can be safely transported.

7.2 The Company is not liable for damage caused by defective or inadequate packing performed by the Customer or third parties.

7.3 The Customer must clearly label boxes containing fragile or delicate items and inform the Company of any particularly valuable or irreplaceable Goods.

7.4 The Company does not accept responsibility for loss or damage to the following categories of items unless specifically agreed in writing and appropriately insured:

(a) Jewellery, watches, precious metals, stones, and similar valuables.

(b) Important documents, cash, or financial instruments.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this clause.

8.2 The Company will not be liable for:

(a) Damage or loss arising from the Customer’s failure to adequately pack or protect Goods.

(b) Damage to Goods where they have pre-existing defects, weaknesses, or instability.

(c) Losses resulting from normal wear and tear, minor scratches, or cosmetic damage that does not affect the function of the item.

(d) Indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity.

8.3 If the Company is found liable for loss of or damage to Goods, such liability will generally be limited to the reasonable cost of repair or replacement, taking into account depreciation and condition, and subject to any overall monetary limit communicated in the quotation or booking confirmation.

8.4 The Company will not be liable for delay or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic, accidents, road closures, or acts of third parties.

8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot legally be excluded or limited.

9. Insurance

9.1 The Company maintains appropriate insurance cover for its operations, as required by applicable law and industry practice.

9.2 The Customer is encouraged to hold adequate insurance for Goods in transit, particularly for high-value items, fragile items, or where the value of the Goods exceeds any stated or implied liability limit of the Company.

9.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, no later than 7 days after completion of the Services, giving reasonable detail of the nature and extent of the claim.

10. Waste Regulations and Prohibited Items

10.1 The Company operates in compliance with UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items considered suitable within the scope of its Services and lawful to transport.

10.2 The Company will not carry or dispose of hazardous, toxic, or controlled waste, including but not limited to chemicals, solvents, asbestos, medical waste, flammable substances, gas cylinders, or any items that require specialist disposal.

10.3 The Customer must not present such prohibited items for removal or transport. If such items are discovered, the Company may refuse to move them and may, at its discretion, cancel the Services without refund.

10.4 Where the Company agrees to take away unwanted items, these will be transported to appropriate disposal, recycling, or reuse facilities as deemed suitable by the Company. Additional charges may apply for such services.

10.5 The Customer is responsible for any penalties, costs, or liabilities arising from the inclusion of prohibited or illegal items among the Goods supplied for transport or disposal.

11. Delays, Waiting Time and Storage

11.1 While the Company endeavours to adhere to agreed arrival and completion times, such times are estimates only and not guaranteed. The Company is not liable for any loss resulting from delays beyond its reasonable control.

11.2 If the Customer’s premises are not ready, keys are delayed, or access is otherwise unavailable at the agreed time, waiting time charges may be applied at the Company’s standard hourly rate.

11.3 If Goods need to be stored temporarily due to delays, changes in schedule, or inability to complete delivery, storage charges and additional handling fees may apply. Such arrangements will be made as reasonably practicable and communicated to the Customer.

12. Complaints

12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise any concerns as soon as possible so that the Company has an opportunity to resolve the issue.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, dates, locations, and any supporting information. The Company will review the complaint and respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Customer as necessary for the performance of the Contract, including contact details, addresses, and service-related information.

13.2 The Company will handle such personal data in accordance with applicable UK data protection legislation and will not sell or share personal data with third parties except where required to deliver the Services, comply with legal obligations, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including disputes relating to their existence, validity, or termination.

15. General Provisions

15.1 These Terms and Conditions, together with any quotation or written confirmation from the Company, constitute the entire agreement between the parties and supersede any prior understandings or representations.

15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.

15.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.